Skip the extra work with automation.

With our flexible and easy to use bug tracking application, automate your emails,  set rules to trigger desired actions, and use webhooks to connect to third-party applications. Don't just meet the expectations of your clients - surpass them by automating your service level agreements.

Keep everyone informed.

Trigger email notifications to users for various events like when a bug is created, assigned, or resolved. Simply set the notification patterns for your bugs, and you’re done! 

Define business rules.

Build a library of rules to automatically perform a set of actions like changing the severity of a bug, or assigning it to a user. Define when the rules get triggered, and you're all set.

Power up your notifications with Webhooks.

Send an SMS notification, push a message in Slack, or notify any third-party application with Webhooks. Configure the rules when a webhook should be called - for instance, when a closed bug is reopened or a critical bug is unresolved past the due date. Learn more about Webhooks here.

Automate processes with Custom Functions.

Sometimes you need more than just a notification. For instance, once an issue is escalated to the highest level, you might want to automatically assign it to the manager, notify the manager via SMS, add a comment to the issue and email the customer that the issue is being resolved. Custom functions let you automate notifications, call webhooks and perform any logic once a rule is triggered.

Automate your SLAs.

Meet business-specific conditions with SLA Automation. Define targets that you are aiming to reach, specify who and when to escalate, and make sure your guarantees are never broken.