Voice of Customer
Zoho Assist has been recognized with the Gartner Peer Insights Customers’ Choice distinction for our seamless remote access experience.Learn More
Boost your GDPR readiness with Zoho Assist.
Outsourced IT & MSP Support
Remotely access computers anywhere in the world with ease. With remote access software you can manage remote computers efficiently to improve customer satisfaction.
Connect to customers' remote desktops. Establishing remote PC access allows you to troubleshoot faster and ensures your customers are happy.
IT Help Desks
Empower your IT help desk with a remote desktop software to resolve customers' issues remotely. Speed up resolution time and deliver outstanding service.
Connect Remotely. Save time and money.
On-demand remote support
Troubleshoot a remote computer through ad-hoc or on-demand remote sessions with no prior installation. Invitees can also join a session through an email invite.Learn more
Unattended remote access
Set up unattended remote access for computers, both inside and outside LAN. Mass deployment options available. Assist supports both Windows and Mac.Learn more
File transfer during a live session will help you send updates, patches, or any type of file to the remote computer. Transfer is completely secure with SSL 256-bit AES encryption.Learn more
Voice and Video Chat
Interact with your customer and resolve issues faster by connecting to them on a voice or video chat during a remote session.Learn more
Reboot and reconnect
Remote assistance tool allows technicians to reboot any remote desktop with a single click and reconnect to the session without losing control.Learn more
Multiple Monitor Support
Navigate between any number of monitors connected to the remote computer via the remote access software. Assist automatically detects active monitors in use.Learn more
"It's snowing like mad where I am, and Zoho saved me a 90 minute round trip to reboot some resources. Thank you!"
William GoveiaIndiana Limestone, Ind.
Trusted by great brands
- India cement
- Royal Haskoning
- United Foundation
- One plus
- Ather energy
- Motrola Solutions
- Apollo Health
Awards and ReviewsLearn more
Support anyone remotely on the go.
You don't have to be tied to your work station anymore. Simply tap your mobile app and start using our remote assistance software to connect to a remote desktop and manage unattended remote computers anytime. Learn more
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What is Remote access?
Remote access is the process of getting access to a computer remotely, and then controlling it to resolve issues or install updates when required. Technicians can either start a remote access session instantly or schedule it for the future. You can choose to connect to a remote device with a person on the other side or even connect to unattended devices.
What is remote access software?
Remote access software allows customer support technicians, technical support professionals, IT admins, and others to access remote devices from wherever they are. With the best remote access software, technicians will be able to initiate on-demand, web-based remote support sessions to remotely access, troubleshoot, and configure devices for unattended access, and then access them any time you wish.
Who uses remote support?
Remote support tools can be used by any organization that needs to connect with customers or for internal operations. Large-scale organizations with complex internal operations, IT firms to connect amongst their team, MSPs to provide instant assistance, and many such enterprises can use a remote support in accordance with their requirements. Zoho Assist is one such user-friendly remote desktop software that enables you to initiate remote support or screen sharing sessions securely, whenever needed.
What are the types of remote support?
Zoho Assist is a user-friendly, free remote support tool that allows you to quickly initiate secure remote support sessions and screen sharing sessions in no time. Technicians also have the ability to schedule sessions for later based on the remote end user's availability.
Why do I need a remote access tool?
A remote access tool is required to help you with remotely accessing and controlling remote systems. Without the need for the physical presence of a technician, issues can be resolved and driver updates installed easily and efficiently. Zoho Assist is one such easy-to-use remote access and support software that is customized to cater to your needs.
What are the key features of remote access software?
With our remote access software, you can connect to remote computers at any time, from anywhere, and provide complete technical assistance to your customers. The tool has an array of crucial features such as:
How to choose the best remote support software?
With so many different free remote support software vendors on the market, choosing the best remote support software can be tricky and overwhelming. The best remote IT support software is one that allows both on-demand remote support and unattended access. Ideally, your remote access software should contain strong safeguards for your data, customization options that allow you to shape the software based on your needs, and an extensive feature list that helps your team troubleshoot faster.
How do I ensure that remote access software is secure?
Remote assistance software is secure if it's built based on a set of robust security protocols and standards. Zoho Assist is a remote access software that provides a higher level of security, with two-factor authentication, 256-bit AES encryption, and more. It is also one of the industry's most reliable, free remote assistance software, with an experienced team that's able to meet your requirements at all times.
Why is Zoho Assist the best remote access software?
Zoho Assist is one of the top remote access software solutions on the market, due to its wide variety of advanced features, multiple free and paid packages, and top-notch customer services offered. It is a reliable remote support software that offers a wide range of features under the free remote access package. It can be rebranded and can suit any business needs, as well as help you maintain an organized workflow at your enterprise.